Quality ultimately arises in the interaction between care receivers and our employees. The starting point is that it should be easy for employees and managers to do the right thing in any given situation, so that employees can spend their time on the right things – care that creates quality and value.
- Support for the organisation is gathered and systematised in Ambea’s proprietary and sector-leading management system. The management system ensures that our delivery of social care is legally and internally compliant.
- Every month, Ambea uses a quality index, comprising key quality and HR metrics, to monitor the performance our units.
- A systematic improvement process involving all employees is continuously ongoing in Ambea’s units.
Important quality surveys
The care receivers’ experience of Ambea is the ultimate measure of how well we have succeeded. Feedback from care receivers and their loved ones is very important to us.
- Every year, Ambea conducts its own care receiver surveys in Altiden, Stendi, Nytida and Vardaga. The satisfaction of family members and clients is also measured for some target groups.
- In Sweden, the National Board of Health and Welfare’s National Unit and Care Receiver Survey What do the elderly think about elderly care? is an important input, and a key element of systematic quality management.
- The same applies to the Swedish Association of Local Authorities and Region’s (SKR) National Care Receiver Surveys for target groups in individual and family care and LSS.
Non-conformance management: a key element of change management
We have clear procedures for identifying, documenting and reporting discrepancies and risks. We have a low threshold for non-conformities and one non-conformance report too many is better than one report too few. In Sweden, the legal duty to report Lex Sara
and Lex Maria cases is part of systematic quality management.